Meet Hetal, Sheldon Bosley Knight’s auction agent, based in Oadby, Leicester. Hetal is a vital member of the team who is passionate about helping his clients. His kindness spills over to his free time as you will often find him volunteering at the BAPS Swaminarayan Temple where he teaches Gujarati as well as helping those who want to get on the property ladder by offering advice on how to get a mortgage and conveyancing tips. With more than 30 years working in the property sector, he has a sizeable portfolio of rental properties in Leicester and has his sights set on expanding into Dubai.
What is your role and what does your job entail?
As an auction agent, my role varies significantly and there is no typical day. On a normal day I deal with incoming phone calls, taking buyers enquiries, arranging viewings and taking viewing feedback and forwarding phone calls to relevant members of the auction team. Closer to the day of the auction, I register buyers on our portal by providing them with crucial information such as the legal pack and get them ready for the sale itself. On auction day, I man the phone calls to answer last minute queries while other members of the team are busy with auction itself.
What did you do before joining Sheldon Bosley Knight?
Before joining Sheldon Bosley Knight I was working for a national estate agency as sales negotiator. I worked there for over two years at a branch in Leicester.
How did you get into the property industry and how long have you worked within it?
Alongside my main role in estate agency, I was managing my rental portfolio of affordable houses in Leicester. I have gradually built up my portfolio since 2009 and currently I have 17 properties.
What attracted you to working for Sheldon Bosley Knight?
Sheldon Bosley Knight is an evolving brand which has acquired many businesses over the last few years. They are professional people who offer good working conditions and a market leading pay scale.
What’s the best bit about your job?
The management is professional and tries to be pragmatic. When I needed to go and see my sick father in India, they accommodated my circumstances and allowed me to visit India for a longer time.
What qualifications or training do you need to do this job?
You don’t need any qualifications to do this job but experience of working in real estate is desirable. Matt Burrows, our associate director offers regular internal training which keeps one in line with industry developments.
What motivates you to work hard?
The harder you work as a team the more you get in commission, so money is definitely a reward. Alongside monetary motivation, I am driven by customer satisfaction.
Who or what inspires you?
As mentioned above customer satisfaction inspires me. Also, my team members inspire me to offer better customer service, in particular my associate director Matt Burrows inspires me, particularly when I am listening to him talking over the phone.
What are your career goals?
My personal goal is to have at least five positive google reviews in 2026.
What do you do when you are not at work?
I help to teach Gujarati as a volunteer at BAPS Swaminarayan Temple. I also volunteer at the temple to help people to get their first step on the property ladder by helping them secure a mortgage and arrange conveyancing for them. Having their home is a dream for first time buyers, and I feel happy fulfilling their dreams.
What is the best piece of career advice you have ever been given?
As a part of my job, I make a lot of phone calls and for an effective sales call I have been advised you should smile while talking over the phone. I do think it’s an effective piece of advice.
Any interesting anecdotes…..?
I have spent over 30 years in real estate in the UK and in India. Now I am expanding my portfolio in Dubai.